Frequently Asked Questions (FAQ) – Selective Trendz
Welcome to the FAQ section of Selective Trendz. We’ve compiled answers to some of the most commonly asked questions to help you have a smooth shopping experience.
🛍️ Order & Shopping
1. How can I place an order?
Simply browse our collection, choose your desired product, select the size or variant (if applicable), and click “Add to Cart”. Proceed to checkout, fill in your details, and complete the payment.
2. Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and get exclusive offers.
🚚 Shipping & Delivery
3. What are your shipping charges?
We offer free shipping on most prepaid orders. Some products or pin codes may attract a nominal shipping fee, which will be shown at checkout.
4. How long does delivery take?
Orders are usually delivered within 3–7 working days, depending on your location. Remote areas may take slightly longer.
5. How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email/SMS/WhatsApp. You can also check your order status under “My Orders”.
💳 Payments
6. What payment methods do you accept?
We accept:
- Credit/Debit Cards
- UPI (Google Pay, PhonePe, BHIM, etc.)
- Net Banking
- Mobile Wallets
- Cash on Delivery (available for select locations)
All payments are processed securely via encrypted gateways.
🔁 Returns, Refunds & Exchanges
7. What is your return policy?
You can return most items within 7 days of delivery. Items must be unused, with tags and in original condition. For full details, visit our [Refund & Return Policy] page.
8. How do I initiate a return or exchange?
Email us at selectivetrendz@gmail.com with your order ID and reason for return. Our support team will guide you through the process.
9. When will I receive my refund?
Refunds are processed within 5–7 business days of receiving the returned item. For COD orders, we’ll initiate a bank transfer or wallet credit.
📱 WhatsApp & Promotions
10. Will I receive promotional messages?
Yes, by providing your mobile number, you consent to receive updates and exclusive offers via WhatsApp or SMS. You can opt-out anytime by replying “STOP”.
🔐 Privacy & Security
11. Is my personal data safe with you?
Yes. We follow strict privacy protocols and never sell or misuse your data. Please read our [Privacy Policy] for full details.
📦 Other Queries
12. Can I cancel my order?
Yes, orders can be cancelled within 1 hour of placing, if not already shipped. Once shipped, you can initiate a return after receiving it.
13. Do you offer affiliate products?
Yes, some items may be fulfilled through our trusted affiliate partners. Such listings are clearly marked.
📞 Need More Help?
Feel free to reach out to us:
📧 Email: selectivetrendz@gmail.com
