Refund and Returns Policy

At Selective Trendz, we strive to deliver high-quality products and customer satisfaction. If you’re not fully satisfied with your purchase, we’re here to help through our simple return and refund process.

1. Eligibility for Return

We accept returns under the following conditions:

  • Return request must be initiated within 7 days of delivery
  • The product must be unused, unwashed, and in its original packaging
  • All tags, labels, and accessories must be intact
  • The item must not be part of any non-returnable category (see section 5)

2. Return Process

To initiate a return:

  1. Email us at selectivetrendz@gmail.com with your order ID, reason for return, and product images (if damaged/defective)
  2. Once approved, our team will arrange for a pickup or guide you through the self-return process
  3. After we receive the item and inspect it, a refund or exchange will be processed as applicable

3. Refund Policy

  • Prepaid Orders: Refunds will be issued to the original payment method (credit/debit card, UPI, wallet, etc.) within 5–7 business days after return approval
  • Cash on Delivery Orders: Refunds will be processed via bank transfer or wallet credit, as chosen by the customer
  • Shipping charges, if any, are non-refundable unless the return is due to a wrong or damaged item

4. Exchange Policy

  • You may request an exchange for size or color (if available) within 7 days of receiving the product
  • Exchanges are processed after the returned item passes quality inspection
  • If a replacement is not available, we’ll issue a refund or store credit based on your preference

5. Non-returnable Items

The following products are not eligible for return or refund:

  • Items marked as “Final Sale” or “Non-returnable” on the product page
  • Products like innerwear, personal care, cosmetics, and hygiene-sensitive items
  • Items damaged due to misuse, wear & tear, or alterations made after delivery
  • Custom-made or personalized products

6. Damaged or Incorrect Products

In rare cases where you receive a wrong or damaged item:

  • Contact us within 48 hours of delivery with photos of the item and packaging
  • We will arrange a free replacement or full refund after review and approval

7. Order Cancellation

  • Orders can be cancelled within 1 hour of placing (if not already shipped)
  • Once shipped, the order cannot be cancelled but can be returned as per the above policy

8. Important Notes

  • Returns or refunds may be delayed or declined if the product fails the quality check
  • Any promotional items or free gifts received with your order must be returned along with the product
  • Affiliate purchases must follow this same policy, unless otherwise specified by the affiliate promotion

9. Contact Us

For any return or refund-related queries, please contact our customer service team at:
📧 selectivetrendz@gmail.com